Remote QA Specialist & Call Center Coach

Everise, Inc.; Philippines; Remote; PHP 201,000 - 335,000; Full time

Job summary

Everise, Inc. is seeking a Specialist - Quality Assurance to monitor calls and ensure adherence to client and Everise quality guidelines. You will score transactions, provide coaching, and support continuous improvement.

Responsibilities include auditing associates, coordinating with supervisors, delivering training, and participating in calibration sessions. A strong background in customer service and MS Office is preferred. Flexible scheduling is a plus.

Qualifications

• 1 year or more of customer service and/or sales experience, preferably in a call center.
• High school diploma or equivalent; some college preferred.
• Proficiency with MS Office (Word & Excel).
• Excellent communication skills, both oral and written.
• Detail-oriented with strong analytical abilities.
• Able to work independently with a flexible schedule.

Responsibilities

• Monitor and audit each assigned associate per Everise and client requirements.
• Collaborate with supervisors to ensure quality standards are met.
• Provide training to new hires and experienced associates as needed.
• Attend internal and client calibration sessions and contribute.

Skills

Customer service

Analytical skills

Oral and written communication

Detail-oriented

Interpersonal skills

Independent work

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Everise, Inc. is seeking a Specialist - Quality Assurance to monitor calls and ensure adherence to client and Everise quality guidelines. You will score transactions, provide coaching, and support continuous improvement.

Responsibilities include auditing associates, coordinating with supervisors, delivering training, and participating in calibration sessions. A strong background in customer service and MS Office is preferred. Flexible scheduling is a plus.