Remote Property Management Coordinator

BruntWork; Metro Manila; Remote; PHP 2,502,000 - 4,065,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a detail-oriented Property Management Assistant to support a single-family home portfolio. You will serve as the primary liaison between tenants, vendors, field staff, and the back office, accurately documenting maintenance requests and coordinating timely resolutions.

The role requires hands-on Rent Manager experience, strong English communication, and proficiency with Grasshopper and WhatsApp. Remote work from the Philippines is supported with US-based operations.

Qualifications

• Prior hands-on experience using Rent Manager property management software.
• Previous experience in property management, maintenance coordination, leasing administration, or a related field.
• Strong written and verbal English communication skills.
• Experience communicating professionally with U.S.-based tenants, vendors, or property management teams.
• Familiarity with U.S. property management workflows and maintenance processes.
• Ability to manage multiple vendor communications and groups through WhatsApp.
• Proficiency with VoIP applications such as Grasshopper.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy in data entry and documentation.
• Ability to prioritize competing maintenance requests and follow through on outstanding tasks.
• Comfortable working independently while coordinating with remote teams and field personnel.

Responsibilities

• Input and maintain tenant ticket details, maintenance requests, and work orders in Rent Manager.
• Accurately document property issues, repair requests, vendor assignments, status updates, and resolutions.
• Dispatch qualified vendors for plumbing, roofing, electrical, and other property maintenance needs.
• Coordinate vendor communications primarily through WhatsApp.
• Manage multiple vendor groups and ensure requests are communicated clearly and promptly.
• Follow up with vendors and field staff regarding outstanding maintenance issues.
• Coordinate with field personnel to ensure property concerns are addressed and resolved within appropriate timelines.
• Monitor open tickets and proactively follow up on incomplete or delayed work orders.
• Serve as the first point of contact for tenants regarding maintenance requests and property-related concerns.
• Handle inbound and outbound tenant calls and text messages using Grasshopper or similar VoIP platforms.
• Communicate professionally and clearly with tenants regarding maintenance schedules, vendor visits, work-order updates, and next steps.
• Maintain a professional and helpful tone when handling tenant concerns, questions, and follow-ups.
• Accurately document relevant tenant communications and updates in the appropriate systems.
• Assist with documentation and administrative requirements related to the Section 8 / Housing Choice Voucher Program.
• Maintain accurate and organized property and tenant records.
• Ensure required documentation is properly entered, updated, and tracked.
• Coordinate with relevant internal personnel regarding Section 8 documentation and property-related requirements.
• Perform daily data entry and ticket management within Rent Manager.
• Maintain accurate records of maintenance requests, work orders, vendor activity, and tenant communications.
• Prioritize multiple requests based on urgency, property needs, and established workflows.
• Escalate urgent or unresolved property issues to the appropriate team members.
• Ensure information is accurately transferred between tenants, vendors, field staff, and the back office.

Skills

English communication

Data entry

Organizational skills

Multitasking

Remote coordination

Tools

Rent Manager

Grasshopper

WhatsApp

Job description

BruntWork is seeking a detail-oriented Property Management Assistant to support a single-family home portfolio. You will serve as the primary liaison between tenants, vendors, field staff, and the back office, accurately documenting maintenance requests and coordinating timely resolutions.

The role requires hands-on Rent Manager experience, strong English communication, and proficiency with Grasshopper and WhatsApp. Remote work from the Philippines is supported with US-based operations.