Remote Property Management Account Manager

Royal York Property Management, inc.; Davao City; Hybrid; PHP 1,310,000 - 1,528,000; Full time

Job summary

Royal York Property Management is hiring an experienced Account Manager to oversee owner and tenant relations across active property management files. You will be the primary contact throughout the management cycle, coordinating with owners, tenants, and internal teams to ensure timely, accurate updates and high client satisfaction.

Ideal candidates bring 3–5+ years in account or client management within property management or related fields, strong communication, and a disciplined approach to

Qualifications

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client ownership experience.

Responsibilities

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files at once with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish

Skills

Account Management

Client Relations

Customer Experience

CRM

Organization

Communication

Job description

Royal York Property Management is hiring an experienced Account Manager to oversee owner and tenant relations across active property management files. You will be the primary contact throughout the management cycle, coordinating with owners, tenants, and internal teams to ensure timely, accurate updates and high client satisfaction.

Ideal candidates bring 3–5+ years in account or client management within property management or related fields, strong communication, and a disciplined approach to