Account Manager

Royal York Property Management, inc.; Davao City; On-site; PHP 1,310,000 - 1,528,000; Full time

Job summary

Royal York Property Management is hiring an experienced Account Manager to oversee owner and tenant relations across active property management files. You will be the primary contact throughout the management cycle, coordinating with owners, tenants, and internal teams to ensure timely, accurate updates and high client satisfaction.

Ideal candidates bring 3–5+ years in account or client management within property management or related fields, strong communication, and a disciplined approach to

Qualifications

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client ownership experience.

Responsibilities

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files at once with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish

Skills

Account Management

Client Relations

Customer Experience

CRM

Organization

Communication

Job description

Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations

Type Full-Time

Location(s) Davao, Davao del Sur, Philippines · Remote

Compensation CAD $30,000 - CAD $35,000 Annually

Share this job:

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

What You’ll Do

• Act as a main point of contact for property owners and tenants throughout the management process


• Manage multiple active client and property files at once with strong organization and follow-up


• Provide proactive updates so owners know what is happening, what is pending, and what happens next


• Handle time-sensitive issues with urgency, professionalism, and clear communication


• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations


• Collect, review, and track required documentation according to company process


• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement


• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalat…


• Escalate issues early when needed and protect client satisfaction through strong judgment


• Support a structured, process-driven client experience from start to finish

Requirements

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience


• Proven ability to manage multiple clients, accounts, properties, or files at the same time


• Strong communication skills and confidence handling owner, tenant, or client concerns


• High process discipline and comfort working inside a structured CRM workflow


• Strong follow-up habits, task management, and documentation accuracy


• Ability to stay calm under pressure and prioritize quickly in a high-volume environment


• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues

Nice-to-Have

• Property management, leasing, real estate operations, or housing-related experience


• Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers


• Experience in high-volume, SLA-driven, operations-heavy, or service-based environments


• Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency


• Dual monitor setup


• Computer with 16GB RAM minimum


• 100+ Mbps reliable internet speed


• Webcam

Compensation

Full compensation details will be shared during the interview process

Over 40 Locations In Canada And 11 Locations In Europe

Copyright 2026 Royal York Property Management Franchising, inc. All Rights Reserved