Remote Property Admin & Customer Service Coordinator

Beepo; Angeles; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive Total Rewards (Comp ens at

Job summary

Beepo is seeking an AU Building Coordinator to support day-to-day customer service and administrative tasks for a buildings management operation. The role is remote with a day shift and will involve handling inquiries, coordinating with residents and owners, and liaising with contractors.

Ideal candidates have 2+ years in property/facilities management, strong communication, organizational skills, and experience with ticketing systems such as Zendesk.

Qualifications

• Experience in property-related customer service roles is strongly preferred.
• 2+ years in strata management, property management, facilities/building management, real estate, or similar.
• Experience dealing with residents/tenants, owners, property managers and trades/contractors is desirable.
• Familiarity with ticketing/CRM systems (e.g., Zendesk) is advantageous.

Responsibilities

• Answering and making phone calls
• Monitoring and responding to customer emails
• Managing Zendesk support tickets from residents, owners and clients
• Triaging maintenance requests
• Preparing and issuing work orders to contractors
• Contacting contractors to arrange attendance
• Following up outstanding jobs, quotations and service reports
• Updating residents and clients on job progress
• Escalating urgent or technical matters to the Building/Facility Manager
• Maintaining accurate notes and records in Zendesk

Skills

Customer service experience

Organization skills

Strong communication

Remote work experience

Tools

Zendesk

CRM software

Job description

Beepo is seeking an AU Building Coordinator to support day-to-day customer service and administrative tasks for a buildings management operation. The role is remote with a day shift and will involve handling inquiries, coordinating with residents and owners, and liaising with contractors.

Ideal candidates have 2+ years in property/facilities management, strong communication, organizational skills, and experience with ticketing systems such as Zendesk.