Remote Team Lead - Fitness Support & Performance Coaching

Peak Support Global Enterprise; Philippines; Remote; PHP 670,000 - 1,004,000; Full time

Job summary

Peak Support seeks a Team Leader in the Philippines to lead a remote team, coach members, and drive performance across KPIs. The role emphasizes coaching, process adherence, and high-quality customer service within a flexible work schedule.

We value strong English communication, ability to work under pressure, and a track record of meeting targets. Peak Support operates on a fully remote model with growth opportunities.

Qualifications

• Minimum 2+ years as a Team Leader in the BPO industry.
• Experience supporting a fitness account or knowledge on health/fitness and gym equipment preferred.
• Zendesk experience is a huge plus.
• Strong verbal and written English skills.
• Open to shifting, flexible in terms of work hours, and working on holidays.
• Demonstrable track record in achieving targets and improving agent performance.

Responsibilities

• Lead, mentor, and develop a team of agents to meet performance goals.
• Monitor KPIs and coach for improvement.
• Provide hands-on coaching to maximize performance.
• Ensure outstanding customer service and satisfaction.
• Adapt schedules and holiday coverage.
• Review performance data and report to management.

Skills

Team leadership

Performance management

Coaching

Customer focus

Adaptability

Problem solving

Reporting & analysis

Call center tools

Under pressure

Target achievement

Tools

Zendesk

Job description

Peak Support seeks a Team Leader in the Philippines to lead a remote team, coach members, and drive performance across KPIs. The role emphasizes coaching, process adherence, and high-quality customer service within a flexible work schedule.

We value strong English communication, ability to work under pressure, and a track record of meeting targets. Peak Support operates on a fully remote model with growth opportunities.