Remote Program Coordinator, Learner Experience & Training

New Energy Nexus; Dipolog; Hybrid; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Public holidays alignment

Job summary

New Energy Nexus in Dipolog, Philippines, is seeking a Junior Program Associate to support the New Energy Academy’s training programs by managing learner coordination, training logistics, records, and partner communication. The role ensures learners, instructors, and partners have the information and support they need for successful online and in-person delivery.

The position is full-time and mostly virtual with occasional domestic travel for events, requiring fluency in Cebuano, Tagalog, and

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Excellent written and verbal communication.
• Strong organizational and coordination skills.
• Willing to support hybrid in-person activities as needed.

Responsibilities

• Manage learner coordination from registration to completion.
• Be the primary contact for learners across online and offline programs.
• Provide first-level administrative and technical support (course access, LMS, registration).
• Respond to learner inquiries via email, phone, chat.
• Assist learners with program registration and course selection.
• Identify barriers to learner participation and escalate as needed.
• Support and host online and in-person training sessions with instructors.
• Record and monitor learner payments and maintain accurate records.

Skills

Cebuano fluency

Tagalog fluency

English fluency

Education

Bachelor’s degree or equivalent

Tools

Google Workspace

Zoom

Microsoft Office

CRM tools

Job description

New Energy Nexus in Dipolog, Philippines, is seeking a Junior Program Associate to support the New Energy Academy’s training programs by managing learner coordination, training logistics, records, and partner communication. The role ensures learners, instructors, and partners have the information and support they need for successful online and in-person delivery.

The position is full-time and mostly virtual with occasional domestic travel for events, requiring fluency in Cebuano, Tagalog, and