Program Associate, Training & Learner Support

New Energy Nexus; Cagayan de Oro; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Public holidays

Job summary

New Energy Nexus is seeking a Junior Program Associate to support the New Energy Academy's training programs in the Philippines. You will manage learner coordination, handle logistics, keep records, and communicate with partners to ensure smooth online and in-person sessions.

We value patience, attention to detail, and strong teamwork. Fluency in Cebuano, Tagalog, and English is essential, and you should be comfortable with Google Workspace, Zoom, and LMS platforms in a hybrid work setting.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• High level of patience and empathy.
• Attention to detail and ability to meet deadlines.
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously.
• Good written and verbal communication.
• Fluent in Cebuano, Tagalog and English.
• Proficient in common productivity tools such as Google Workspace / Microsoft Office, Zoom, Google Meet, Messenger, or similar tools.
• Willing to support occasional in-person activities and events as part of a hybrid work arrangement.
• Able to work independently while collaborating effectively with different program teams.
• Base location is either in Visayas or Mindanao.

Responsibilities

• Manage learner coordination throughout the training lifecycle from registration to completion.
• Serve as primary contact for learners across online and offline training programs.
• Provide first-level administrative and technical support for learners (course access, LMS navigation, registration).
• Respond to learner inquiries via email, phone, chat.
• Assist learners with program registration, course selection, and platform navigation.
• Identify barriers to learner participation and coordinate support.
• Support and host online and in-person training sessions with participants, logistics, and instructors.
• Record and monitor learner payments and tuition-related status, and maintain records.
• Assist in developing and updating training program documentation.

Skills

Organizational skills

Coordination

Communication skills

Language proficiency

Attention to detail

Education

Bachelor's degree

Tools

Google Workspace

Zoom

Microsoft Office

LMS platforms

Job description

New Energy Nexus is seeking a Junior Program Associate to support the New Energy Academy's training programs in the Philippines. You will manage learner coordination, handle logistics, keep records, and communicate with partners to ensure smooth online and in-person sessions.

We value patience, attention to detail, and strong teamwork. Fluency in Cebuano, Tagalog, and English is essential, and you should be comfortable with Google Workspace, Zoom, and LMS platforms in a hybrid work setting.