Junior Program Associate - Hybrid Training & Learner Support

New Energy Nexus; Davao City; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Paid holidays

Job summary

New Energy Nexus in the Philippines is seeking a Junior Program Associate to support the New Energy Academy’s training programs. You will manage learner coordination, handle registration and onboarding, and ensure smooth logistics for both online and in-person delivery.

You will serve as the primary point of contact for learners, provide basic admin and LMS support, and help coordinate with instructors and partners.

Qualifications

• Bachelor's degree or equivalent
• High level of patience and empathy
• Attention to detail and ability to meet deadlines
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously
• Good written and verbal communication
• Fluent in Cebuano, Tagalog and English
• Proficient in common productivity and collaboration tools such as Google Workspace / Microsoft Office, Zoom, Google Meet, Messenger, or similar tools
• Willing to support occasional in-person activities and events as part of a hybrid work arrangement
• Able to work independently while collaborating effectively with different program teams
• Base location is either in Visayas or Mindanao

Responsibilities

• Manage learner coordination throughout the training lifecycle from registration to completion
• Serve as primary contact for learners across online and offline programs
• Provide first-level admin and technical support for learners including LMS navigation
• Respond to learner inquiries via email, phone, chat
• Assist learners with program registration and course selection
• Identify barriers to learner participation and coordinate support
• Support and host online and in-person training sessions
• Record and monitor learner payments and status
• Assist in developing and updating training program documentation
• Coordinate with instructors and training partners

Skills

Communication skills

Organization skills

Coordination

Multilingual (Cebuano/Tagalog/English)

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Zoom

MS Office

LMS platforms

Job description

New Energy Nexus in the Philippines is seeking a Junior Program Associate to support the New Energy Academy’s training programs. You will manage learner coordination, handle registration and onboarding, and ensure smooth logistics for both online and in-person delivery.

You will serve as the primary point of contact for learners, provide basic admin and LMS support, and help coordinate with instructors and partners.