Junior Learning Programs Coordinator

New Energy Nexus; Davao City; Remote; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Paid holidays

Job summary

New Energy Nexus is seeking a Junior Program Associate to manage learner coordination and training logistics for the New Energy Academy (NEA) in the Philippines. You will ensure smooth online and in-person delivery, coordinate attendance, and support instructors and learners across hybrid formats.

Qualifications include a Bachelor's degree, patience, attention to detail, and strong communication skills. Proficiency with common tools and a willingness to travel locally for events is expected.

Qualifications

• Bachelor's degree or equivalent relevant experience
• High level of patience and empathy
• Attention to detail and ability to meet deadlines
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously
• Good written and verbal communication
• Fluent in Cebuano, Tagalog and English
• Proficient in Google Workspace / Microsoft Office, Zoom, Google Meet, Messenger, or similar tools
• Willing to support occasional in-person activities and events as part of a hybrid work arrangement
• Able to work independently while collaborating effectively with different program teams
• Base location is Visayas or Mindanao

Responsibilities

• Manage learner coordination across the training lifecycle from registration to completion.
• Serve as primary contact for learners in online and offline programs.
• Provide first-level administrative and technical support for learners, including course access and LMS navigation.
• Respond to learner inquiries via email, phone, chat and other channels.
• Assist learners with program registration, course selection, and platform navigation.
• Identify barriers to participation or completion and coordinate support.
• Support and host online and in-person training sessions with coordination with instructors.
• Record and monitor learner payments and payment status.
• Assist in developing and updating training program documentation.
• Collaborate with partners to coordinate schedules, onboarding, and follow-ups.

Job description

New Energy Nexus is seeking a Junior Program Associate to manage learner coordination and training logistics for the New Energy Academy (NEA) in the Philippines. You will ensure smooth online and in-person delivery, coordinate attendance, and support instructors and learners across hybrid formats.

Qualifications include a Bachelor's degree, patience, attention to detail, and strong communication skills. Proficiency with common tools and a willingness to travel locally for events is expected.