Remote Pediatric Scheduling & Medical Virtual Assistant

rockstar global careers; Philippines; À distance; PHP 1 133 000 - 1 888 000; Plein temps

Résumé du poste

Rockstar Global Careers seeks a Medical Virtual Assistant for a remote role supporting a California-based pediatric therapy clinic. The position is full-time and Philippines-based, handling scheduling, patient communications, and administrative coordination to support children and families.

The role requires experience in healthcare customer service, scheduling, and admin tasks, with familiarity in EMR systems (Ensora preferred), Salesforce, and Google Workspace; Spanish-speaking candidates are

Qualifications

• Experience in healthcare customer service, scheduling, or admin support.
• Familiarity with EMR systems (Ensora preferred).
• Spanish-speaking candidates are encouraged to apply.

Responsabilités

• Schedule and reschedule patient appointments via EMR.
• Confirm new patient appointments and manage therapist calendars.
• Coordinate telehealth sessions and care team meetings.
• Assist families with insurance-related scheduling (e.g. gap exceptions).
• Respond to phone and email inquiries with empathy and professionalism.
• Verify insurance coverage details and assist with related questions.
• Submit and manage prior authorization requests.
• Maintain confidential electronic medical records.
• Support therapists with calendar coordination and care logistics.
• Collaborate with team to ensure efficient day-to-day operations.
• Greet patients virtually and guide onboarding steps.

Connaissances

Healthcare customer service

Scheduling

Admin support

EMR systems

Salesforce

Google Workspace

Spanish language

Communication

Multitasking

Outils

Ensora EMR

Salesforce

Google Workspace

Description du poste

Rockstar Global Careers seeks a Medical Virtual Assistant for a remote role supporting a California-based pediatric therapy clinic. The position is full-time and Philippines-based, handling scheduling, patient communications, and administrative coordination to support children and families.

The role requires experience in healthcare customer service, scheduling, and admin tasks, with familiarity in EMR systems (Ensora preferred), Salesforce, and Google Workspace; Spanish-speaking candidates are