Medical Virtual Assistant - Virtual Assistant

rockstar global careers; Philippines; Remote; PHP 1,133,000 - 1,888,000; Full time

Job summary

Rockstar Global Careers seeks a Medical Virtual Assistant for a remote role supporting a California-based pediatric therapy clinic. The position is full-time and Philippines-based, handling scheduling, patient communications, and administrative coordination to support children and families.

The role requires experience in healthcare customer service, scheduling, and admin tasks, with familiarity in EMR systems (Ensora preferred), Salesforce, and Google Workspace; Spanish-speaking candidates are

Qualifications

• Experience in healthcare customer service, scheduling, or admin support.
• Familiarity with EMR systems (Ensora preferred).
• Spanish-speaking candidates are encouraged to apply.

Responsibilities

• Schedule and reschedule patient appointments via EMR.
• Confirm new patient appointments and manage therapist calendars.
• Coordinate telehealth sessions and care team meetings.
• Assist families with insurance-related scheduling (e.g. gap exceptions).
• Respond to phone and email inquiries with empathy and professionalism.
• Verify insurance coverage details and assist with related questions.
• Submit and manage prior authorization requests.
• Maintain confidential electronic medical records.
• Support therapists with calendar coordination and care logistics.
• Collaborate with team to ensure efficient day-to-day operations.
• Greet patients virtually and guide onboarding steps.

Skills

Healthcare customer service

Scheduling

Admin support

EMR systems

Salesforce

Google Workspace

Spanish language

Communication

Multitasking

Tools

Ensora EMR

Salesforce

Google Workspace

Job description

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.

Why You Should Apply:

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.

Key Responsibilities

• Schedule and reschedule patient appointments via EMR
• Confirm new patient appointments and manage therapist calendars
• Coordinate telehealth sessions and care team meetings
• Assist families with insurance-related scheduling (e.g. gap exceptions)

Patient & Insurance Support

• Respond to phone and email inquiries with empathy and professionalism
• Verify insurance coverage details and assist with related questions
• Submit and manage prior authorization requests
• Maintain accurate, confidential electronic medical records

Administrative Support

• Support therapists with calendar coordination and care logistics
• Collaborate with team members to ensure efficient day-to-day operations
• Greet patients virtually and guide them through onboarding steps

Requirements

• Experience in healthcare customer service, scheduling, or admin support
• Previous experience with schedule management, managing authorizations and verifying insurance
• Familiarity with pediatric therapy (OT and speech) is a strong plus
• Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
• Strong communication and multitasking skills
• Spanish-speaking candidates are highly encouraged to apply

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.