Remote Payments & Support Specialist (UK Hours)

Penbrothers International; Mandaluyong; Remote; PHP 420,000 - 600,000; Full time

Job summary

Penbrothers is seeking a Customer Support professional to assist registered childminders in running their business. You’ll handle payments, invoices, contracts, and partner with families, delivering warm, high‑quality service via Intercom chat and phone during UK hours.

You’ll perform back‑office tasks like payment reconciliations, update schedules and app details, investigate complex cases, and ensure GDPR‑compliant record‑keeping.

Qualifications

• Excellent spoken English and empathetic listening.
• Ability to write clear, natural customer communications.
• Autonomy, critical thinking and sound judgment.
• Strong numerical accuracy for reviewing invoices and payments.
• Ability to explain complex payment or account details clearly.
• Fast learner with ability to pick up internal tools.
• Positive and empathetic approach to sensitive conversations.

Responsibilities

• Deliver high-quality customer service via chat and phone.
• Handle back-office requests: payment reconciliations, contracts, and invoices.
• Update schedules, invoices, and app details in internal systems.
• Investigate complex customer cases such as payment discrepancies.
• Identify root causes of recurring issues for lasting solutions.
• Maintain accurate records with GDPR-compliant practices.
• Collaborate with the team and follow escalation paths.
• Support registered childminders and families throughout their journey.

Skills

Excellent English

Empathetic listening

Autonomy

Numerical accuracy

Problem solving

Learning agility

Clear communication

Tools

Intercom

Airtable

Front

Stripe

Notion

Google Workspace

Excel

Job description

Penbrothers is seeking a Customer Support professional to assist registered childminders in running their business. You’ll handle payments, invoices, contracts, and partner with families, delivering warm, high‑quality service via Intercom chat and phone during UK hours.

You’ll perform back‑office tasks like payment reconciliations, update schedules and app details, investigate complex cases, and ensure GDPR‑compliant record‑keeping.