Remote Payments Support Specialist II

SupportNinja; Philippines; A distancia; PHP 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Retirement Savings Program withCompany

Life Insurance

Paid time off, birthday leave

Bonus and incentive plans

Skills training and development

Descripción de la vacante

SupportNinja in the Philippines is seeking a friendly Customer Service Representative II to support customers and merchants with payment-related inquiries. This full-time, remote role emphasizes issue resolution, timely responses, and a positive customer experience.

You will respond via Jira, escalate when needed, handle refunds and declined transactions, and maintain accurate records. The schedule is 9AM-5PM EST, Monday to Friday, with quarterly shifts to accommodate local time zones.

Formación

• 2 years of previous customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM preferred.
• Proficient in using computers and various software applications.

Responsabilidades

• Respond to customer and merchant inquiries via our Jira support ticketing system in a timely and professional manner.
• Escalate technical-related requests to our technical team, and other customer success inquiries to our Account Management team.
• Assist with payment-related questions, including credit card transactions, EFT/PAD payments, refunds, and declined transactions.
• Investigate transaction issues and coordinate with internal teams to resolve them.
• Monitor and manage support tickets, ensuring timely follow-ups and resolutions.
• Escalate complex technical or payment issues when necessary
• Deliver friendly, professional, and efficient customer service.
• Maintain accurate records of customer interactions and resolutions.

Conocimientos

Verbal communication

Written communication

CRM experience

Computer literacy

Herramientas

Jira

Descripción del empleo

SupportNinja in the Philippines is seeking a friendly Customer Service Representative II to support customers and merchants with payment-related inquiries. This full-time, remote role emphasizes issue resolution, timely responses, and a positive customer experience.

You will respond via Jira, escalate when needed, handle refunds and declined transactions, and maintain accurate records. The schedule is 9AM-5PM EST, Monday to Friday, with quarterly shifts to accommodate local time zones.