Remote Customer Support Specialist II — Apparel

SupportNinja; Metro Manila; Remote; PHP 201,000 - 335,000; Full time

Job summary

SupportNinja is seeking a Customer Service Representative II for a remote role based in the Philippines. The position runs from November 16, 2026 to January 1, 2027 with a schedule of 6:00am - 3:00pm ET, Monday to Friday.

The role involves handling inquiries via phone, email, or chat and resolving issues in a timely, professional manner. You will support an apparel brand, assist with returns and exchanges, provide product guidance, and maintain CRM documentation.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM system.
• Proficient in using computers and various software applications.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Responds to customer inquiries via up to two channels (phone, email, chat).
• Provides product/service information and guidance.
• Resolves complex issues quickly and professionally.
• Follows up to ensure customer satisfaction.
• Documents interactions accurately in the CRM.

Skills

Communication

CRM knowledge

Computer proficiency

Problem solving

Attention to detail

Tools

CRM software

Microsoft Office

Job description

SupportNinja is seeking a Customer Service Representative II for a remote role based in the Philippines. The position runs from November 16, 2026 to January 1, 2027 with a schedule of 6:00am - 3:00pm ET, Monday to Friday.

The role involves handling inquiries via phone, email, or chat and resolving issues in a timely, professional manner. You will support an apparel brand, assist with returns and exchanges, provide product guidance, and maintain CRM documentation.