Remote Patient Support & Prescription Order Coordinator

SnappyCX, Inc.; Manila, Hinoba-an; On-site; PHP 2,585,000 - 3,692,000; Full time

Job summary

SnappyCX, Inc. is hiring a Patient Support & Prescription Order Coordinator to handle patient communications and manage prescription order processing for a growing U.S. healthcare organization. You will work with patients and compounding pharmacies to ensure accurate, timely order fulfillment.

Submit orders via LifeFile, verify data for 100% accuracy, and maintain HIPAA-compliant records while supporting patients by phone, email, or chat. Remote work setup required with reliable infrastructure.

Qualifications

• Hands-on experience submitting orders to compounding pharmacies via LifeFile.
• Direct experience working within the U.S. healthcare system and workflows.
• Excellent written and verbal English communication skills (Bilingual English/Spanish is a big plus!).
• Strong working knowledge of HIPAA compliance and medical data privacy.
• High attention to detail, strong computer literacy, and a reliable remote work setup.

Responsibilities

• Submit and track prescription orders to compounding pharmacies using LifeFile.
• Review patient details and prescription data to ensure 100% accuracy before submission.
• Communicate professionally with patients via phone, email, or chat regarding order statuses, updates, and administrative questions.
• Follow up directly with pharmacies to resolve missing information, delays, or order clarifications.
• Maintain strict confidentiality and adhere to all HIPAA guidelines while updating patient records.
• Collaborate with internal healthcare staff and learn the organization's proprietary platform.

Skills

US healthcare workflows

English communication

HIPAA compliance

Attention to detail

Remote work setup

Tools

LifeFile

Job description

SnappyCX, Inc. is hiring a Patient Support & Prescription Order Coordinator to handle patient communications and manage prescription order processing for a growing U.S. healthcare organization. You will work with patients and compounding pharmacies to ensure accurate, timely order fulfillment.

Submit orders via LifeFile, verify data for 100% accuracy, and maintain HIPAA-compliant records while supporting patients by phone, email, or chat. Remote work setup required with reliable infrastructure.