Remote Patient Monitoring Specialist

MySeema; Philippines; Remote; PHP 702,000 - 842,000; Full time

Job summary

MySeema is seeking a Remote Patient Monitoring Care Navigator to monitor vital sign alerts, contact patients, and escalate concerns according to clinical workflows.

This role requires strong communication, organization, and follow-through, with a focus on maintaining accurate documentation and collaborating with clinic staff. Remote position with CST scheduling emphasizes patient engagement and reliable outreach.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare or related field preferred.
• Experience in patient outreach, care coordination, healthcare navigation, medical assisting, or call-center environment preferred.
• Experience working with electronic health records (EHR).
• Strong verbal and written communication skills.
• Ability to communicate calmly and professionally with patients experiencing health concerns.
• Attention to detail and ability to maintain accurate documentation.
• Ability to manage multiple patient tasks, alerts, and follow-up items efficiently.

Responsibilities

• Review and respond to out-of-range blood pressure and heart rate alerts in a timely manner.
• Contact patients by phone to assess symptoms, confirm readings, and determine whether additional follow-up is needed.
• Escalate urgent or clinically concerning findings to the appropriate clinical team according to established protocols.
• Conduct monthly wellness check calls with patients enrolled in the RPM program.
• Provide patients with basic program support and help address non-clinical questions related to RPM participation.
• Document all patient outreach, phone calls, vital sign alerts, follow-up actions, and escalations accurately in the Amana time-monitoring platform and in the clinic’s Athena electronic health records.
• Communicate with clinic Practice Operations Managers, medical assistants, and other care team members regarding patient questions, concerns, and follow-up needs.
• Track unresolved concerns and ensure appropriate follow-through with patients and clinic staff.
• Maintain patient confidentiality and comply with HIPAA, organizational policies, and documentation standards.
• Support patient engagement and encourage consistent participation in remote monitoring.

Skills

Communication skills

Care coordination

Documentation accuracy

Multitasking

Patient outreach

Calm communication

Education

High school diploma or equivalent

Associate or bachelor’s degree in healthcare

Tools

Electronic Health Records (EHR)

Amana time-monitoring platform

Athena electronic health records

Job description

MySeema is seeking a Remote Patient Monitoring Care Navigator to monitor vital sign alerts, contact patients, and escalate concerns according to clinical workflows.

This role requires strong communication, organization, and follow-through, with a focus on maintaining accurate documentation and collaborating with clinic staff. Remote position with CST scheduling emphasizes patient engagement and reliable outreach.