Remote Patient Experience Specialist

Allara; Philippines; Remote; PHP 606,000 - 693,000; Full time

Benefits offered by this job

1099 Contractor role

100% remote

Job summary

Allara, a comprehensive women's health provider, is hiring a Patient Experience Coordinator for fully remote work with international scope. You will support patients via phone, email, and in-app messaging, coordinating scheduling, telehealth, and service inquiries while maintaining privacy and empathy.

Ideal candidates have 1.5+ years in customer support, excellent communication, attention to detail, and comfort working across multiple systems.

Qualifications

• 1.5+ years in customer support or patient-facing roles, preferably remote.
• Strong verbal and written communication skills.
• Exceptional attention to detail.
• Creative problem-solving for coordinating medical requests.
• Comfort navigating multiple systems with sensitive data.
• Medical reception experience with EHR familiarity preferred.
• Quiet, private workspace with reliable internet.

Responsibilities

• Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
• Act as a liaison between patients and providers, relaying critical information with accuracy.
• Guide patients through scheduling, telehealth services, and general inquiries about Allara's offerings.
• Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
• Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
• Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
• Identify patient pain points and share insights to improve the overall experience.
• Stay informed about Allara's evolving services to provide accurate and up-to-date support.

Skills

Customer support

Remote work

Communication

Attention to detail

Problem solving

EHR familiarity

Privacy/compliance

Tools

EHR systems

Job description

Allara, a comprehensive women's health provider, is hiring a Patient Experience Coordinator for fully remote work with international scope. You will support patients via phone, email, and in-app messaging, coordinating scheduling, telehealth, and service inquiries while maintaining privacy and empathy.

Ideal candidates have 1.5+ years in customer support, excellent communication, attention to detail, and comfort working across multiple systems.