Patient Experience Coordinator

Allara; Philippines; Remote; PHP 606,000 - 693,000; Full time

Benefits offered by this job

1099 Contractor role

100% remote

Job summary

Allara, a comprehensive women's health provider, is hiring a Patient Experience Coordinator for fully remote work with international scope. You will support patients via phone, email, and in-app messaging, coordinating scheduling, telehealth, and service inquiries while maintaining privacy and empathy.

Ideal candidates have 1.5+ years in customer support, excellent communication, attention to detail, and comfort working across multiple systems.

Qualifications

• 1.5+ years in customer support or patient-facing roles, preferably remote.
• Strong verbal and written communication skills.
• Exceptional attention to detail.
• Creative problem-solving for coordinating medical requests.
• Comfort navigating multiple systems with sensitive data.
• Medical reception experience with EHR familiarity preferred.
• Quiet, private workspace with reliable internet.

Responsibilities

• Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
• Act as a liaison between patients and providers, relaying critical information with accuracy.
• Guide patients through scheduling, telehealth services, and general inquiries about Allara's offerings.
• Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
• Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
• Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
• Identify patient pain points and share insights to improve the overall experience.
• Stay informed about Allara's evolving services to provide accurate and up-to-date support.

Skills

Customer support

Remote work

Communication

Attention to detail

Problem solving

EHR familiarity

Privacy/compliance

Tools

EHR systems

Job description

Allara is a comprehensive women's health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes . As one of the fastest-growing women's health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.

The Opportunity Join Allara as a Patient Experience Coordinator and be the guide for patients navigating hormonal health care. This role is a key part of the care team, providing compassionate, detail-oriented support to patients while ensuring seamless communication with providers and internal teams. You will interact with patients via phone, email, and in-app messaging, assisting with appointment scheduling, answering questions about services, and relaying important information between patients, providers, and the billing team. The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, advocating for patient needs, and ensuring that all requests and questions are addressed accurately and efficiently. Strong attention to detail, empathy, and organizational skills are essential for success in this role.

Location

Fully remote Internationally

Key Responsibilities

• Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
• Act as a liaison between patients and providers, relaying critical information with accuracy.
• Guide patients through scheduling, telehealth services, and general inquiries about Allara's offerings.
• Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
• Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
• Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
• Identify patient pain points and share insights to improve the overall experience.
• Stay informed about Allara's evolving services to provide accurate and up-to-date support.

Required Qualifications

• 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting.
• Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
• Exceptional attention to detail.
• Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
• Strong technical skills, comfortable navigating multiple systems, and working with sensitive data.
• Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
• A quiet, private workspace with reliable internet to support confidential patient communications.

Schedule

Full-time, 30-40 hours per week, including one weekend day

What Allara Offers

• 1099 Contractor role
• Compensation: $7-8 per hour - final rate determined based on experience and qualifications
• 100% remote

At Allara , we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We're an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.