Remote Patient Experience & Feedback Specialist

Vita Bella; Philippines; Remote; PHP 223,000 - 402,000; Full time

Job summary

Vita Bella is seeking a Patient Services Representative based in the Philippines to join our patient experience team. You will contact existing patients after their appointments to ask about their experience, capture feedback, and communicate insights to the team.

This role emphasizes listening, accurate documentation, and privacy compliance in a remote setting. Ideal candidates have experience in phone-based customer service, hospitality, or patient support, with a friendly, organized approach

Responsibilities

• Make outbound calls to existing patients following appointments
• Ask patients about their appointment and overall experience
• Use open-ended questions to encourage honest feedback
• Listen carefully and allow the patient to fully explain their experience
• Identify themes, concerns, compliments, suggestions, and opportunities for improvement
• Take clear and accurate notes during each conversation
• Document the outcome of every call in our database/CRM
• Accurately categorize and record patient feedback
• Escalate information to the appropriate internal team when something requires follow-up
• Maintain a professional, warm, and conversational tone throughout every interaction
• Complete call and documentation requirements consistently and accurately
• Protect patient privacy and follow all company policies and procedures

Job description

Vita Bella is seeking a Patient Services Representative based in the Philippines to join our patient experience team. You will contact existing patients after their appointments to ask about their experience, capture feedback, and communicate insights to the team.

This role emphasizes listening, accurate documentation, and privacy compliance in a remote setting. Ideal candidates have experience in phone-based customer service, hospitality, or patient support, with a friendly, organized approach