Patient Engagement Specialist

Genfinity Philippines, Inc.; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Genfinity Philippines, Inc. is hiring a Patient Engagement Specialist to drive outbound outreach and enrollment for mental health services. You will coordinate with care teams, manage referrals, and document interactions using CRM and EMR systems.

This full-time role requires a strong customer-service background, the ability to work onsite in Makati or Pasig, and adherence to HIPAA guidelines. You will join a fast-paced startup that values patient-centered care, collaboration, and reliability.

Qualifications

• Bachelor’s degree in any 4-year course.
• Minimum of 1 year customer service or sales experience.
• Strong ability to initiate conversations and build connections quickly, especially with vulnerable health care needs.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and meet weekly outreach goals.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Willing to work onsite in Makati or Pasig Office.

Responsibilities

• Conduct high-volume outbound calls to educate potential patients and caregivers about health services and benefits; help schedule and attend appointments.
• Independently organize workload and prioritize to meet monthly outreach and enrollment goals.
• Use CRM and EMR to track outreach and document consent and interactions.
• Collaborate with care teams to ensure smooth transition from outreach to ongoing support.
• Provide feedback on outreach strategies to keep patient-focused and effective.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

Skills

Customer service

Sales experience

Communication

Time management

Multitasking

G-Suite

Video conferencing

HIPAA compliance

Independence

Education

Bachelor's degree

Tools

CRM software

Electronic Medical Records

Job description

PATIENT ENGAGEMENT SPECIALIST

At Author Health,we’rerevolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

Wedon’tjust treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental healthcareinclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author, inclusivityisn’ta checkbox.It’show we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, andwe’recreating a workplace where team members can show up as their fullselves, too.

Ifyou’redriven by purpose, ready to shake up the status quo, and eager to make a real impactonpeople’s lives,we’dlove to meet you.Let’sbuild the future of mental health care together!

Position Overview:

The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Roles and Responsibilities:

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments

• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals

• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.

• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.

• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that weremainpatient-focused and effective.

• Participate in virtual meetings andmaintainmotivation in a fully remote, dynamic work environment.

Qualifications:

• Bachelor’s degree in any 4-year course;

• Minimum of 1 year customer service or sales experience.

• Strong ability toinitiateconversations and build connections quickly, especially with individuals with vulnerable health care needs.

• Proficiencyin critical thinking, time management, and multitasking.

• Able to work independently and able to meet weekly outreach goal successfully.

• Basicproficiencyin G-Suite, and video conferencing platforms.

• Excitement for working in an innovative, fast-paced startup environment.

• Adherence to HIPAA regulations and confidentiality.

• Strong techproficiencyand comfort using technology in daily work.

• Must be willing to work in Makati or Pasig Office

• Amenable to work Monday to Friday on US business hours

• Willing to work full-time onsite.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent

We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at ••••@genfinity.net.

By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.