Remote Patient Care Coordinator

Somewhere; Philippines; On-site; PHP 2,761,000 - 3,988,000; Full time

Job summary

Silicon Valley Hearing is seeking a Patient Care Coordinator to support its Los Gatos-based private audiology practice from a remote setting. The role focuses on patient communication, appointment coordination, insurance verification, and administrative follow-up for a U.S.-based healthcare practice.

The ideal candidate will have 2+ years of U.S. healthcare administration experience, excellent English, and a patient, empathetic communication style.

Qualifications

• 2+ years in U.S. healthcare administration or patient coordination.
• Experience completing insurance eligibility and benefits checks.
• Strong spoken and written English communication.

Responsibilities

• Be the primary friendly contact for patients via phone, email, and message channels.
• Assist with appointment scheduling, confirmations, and follow-ups.
• Verify insurance eligibility and benefits prior to appointments.
• Capture and maintain patient and insurance details in the PMS/EMR.
• Follow SOPs and protect patient confidentiality.

Skills

Excellent communication

English fluency

Detail oriented

Empathy

Tools

EMR/EHR systems

Insurance portals

Scheduling software

Job description

Silicon Valley Hearing is seeking a Patient Care Coordinator to support its Los Gatos-based private audiology practice from a remote setting. The role focuses on patient communication, appointment coordination, insurance verification, and administrative follow-up for a U.S.-based healthcare practice.

The ideal candidate will have 2+ years of U.S. healthcare administration experience, excellent English, and a patient, empathetic communication style.