Remote Live Events Email Support Specialist

Newstel Worldwide; Quezon City; Remote; PHP 335,000 - 558,000; Full time

Job summary

Newstel Worldwide is seeking a Customer Service Agent (Non-Voice) to support concert-goers and live event attendees via email from the Philippines. This permanent, full-time role is remote and offers a 40-hour work week with opportunities aligned to client needs.

You will respond to inquiries about tickets, schedules, refunds, transfers, and event information with personalised, empathetic communication, maintaining accuracy under peak seasons.

Qualifications

• Excellent written English with clear and polite tone.
• Strong attention to detail for accurate ticket info handling.
• Empathetic and patient customer interactions.
• Able to learn new tools and processes quickly.
• Maintain professionalism under peak event periods.
• Ability to manage multiple inquiries effectively.

Responsibilities

• Respond to customer inquiries via email regarding tickets, events, refunds, transfers, and schedules.
• Personalise every customer interaction with professionalism and empathy.
• Resolve inquiries accurately following service guidelines.
• Research and provide clear, solution-focused responses.
• Maintain detailed documentation of customer interactions.
• Meet individual and team targets while ensuring high-quality service.
• Adapt to new processes, event updates, and peak-season changes.

Skills

Written English

Attention to detail

Empathy

Fast learner

Multitasking

Professional communication

Job description

Newstel Worldwide is seeking a Customer Service Agent (Non-Voice) to support concert-goers and live event attendees via email from the Philippines. This permanent, full-time role is remote and offers a 40-hour work week with opportunities aligned to client needs.

You will respond to inquiries about tickets, schedules, refunds, transfers, and event information with personalised, empathetic communication, maintaining accuracy under peak seasons.