Optical Assistant - Vision Direct German

MicroSourcing International; Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Optical Assistant - German Bilingual to support customers remotely from the Philippines. You will assist with account registrations, process orders, and guide customers through glasses and lens selections in English and German.

You will verify prescriptions, manage orders, resolve escalations, and maintain detailed ServiceCloud records. The role offers flexible shifts and a strong startup atmosphere with opportunities for growth in a fast-paced, customer‑focused

Qualifications

• Fluent in English and German for customer interactions.
• Strong written and verbal communication skills.
• Experience in customer service or order processing.
• Reliable internet connection (≥50 Mbps) with backup.

Responsibilities

• Assist customers to register accounts and process orders.
• Provide glasses and lens recommendations.
• Check product availability and offer alternatives.
• Explain prescriptions and manage customer queries.
• Handle order tracking and delivery updates.
• Document customer interactions in ServiceCloud.

Skills

Bilingual German-English

Excellent communication

Customer service

Tools

ServiceCloud

Microsoft Office

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Optical Assistant - German Bilingual

Location: Harton Paranaque

Work setup & shift: Work from Home | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Description

Pre-sales advice

• Help customers register for an account and/or navigate online and process their orders (English and German)
• Confidently and knowledgeably give advice on selecting glasses and lenses (English and German)
• Check product availability for customer orders and provide accurate and up to date alternatives when required (English and German)
• Assist our customers with understanding their prescriptions (English and German)

Prescription Management

• Verification of customer prescriptions to ensure orders are correct (English and German)
• Customer experience and retention
• Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis (English and German)
• Work as part of the customer service team to drive positive company experience results
• Communicate professionally with customers about their orders, including any delays or changes in delivery (English and German)
• Passing customer feedback onto the product or marketing team to improve our product and/or website offerings (English and German)
• Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company
• Process customer orders, refunds or returns as per our established processes and procedures (English and German)
• Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations (English and German)
• Maintain thorough and accurate customer service records through Servicecloud (English and German)
• Keep confidential records and financial information private and secure (English and German)
• Attend regular training (online/in person) to ensure optical, technical and product knowledge are up to date

Priority Requirements

• Excellent communication skills both written and verbal (English and German)
• Flexible working hours
• Experience handling escalated issues
• Has a primary internet connection of at least 50mbps and a reliable backup internet.
• Has experience and skills using the internet and Microsoft Office.

Competencies/ Personal Traits

• Organized and detail oriented
• Problem solver and a team player
• Must be able to multi-task and THRIVE in a fast-paced environment
• Has Good sense of humor & positive attitude
• Ability to \"Think outside of the box\" and provide creative solutions

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: