Optical Assistant - Vision Express

MicroSourcing International; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an Optical Assistant for Vision Express at SM CDO, Cagayan de Oro. This onsite role supports pre-sales lens advice, prescription verification, and order lifecycle management.

You will collaborate with product teams and ensure customer satisfaction in a fast-paced environment. The ideal candidate has deep lens knowledge, strong high-volume customer service experience, and proficiency with enterprise CRM systems.

Qualifications

• Deep knowledge of single vision, progressive, and bifocal lens parameters.
• Advanced CRM proficiency for service & order handling.
• Excellent English communication to explain optical concepts clearly.

Responsibilities

• Provide expert pre-sales advice on lens selections, coatings, and frame fitment.
• Interpret and verify complex optical prescriptions before production.
• Investigate and resolve high-level customer complaints using technical discretion.

Skills

Lens knowledge

CRM platforms

English communication

Tools

ServiceCloud

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Optical Assistant - Vision Express

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

Competitive Rewards:

Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit:

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony:

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth:

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Optical Assistant, you will:

• Provide expert pre-sales advice on lens selections, coatings, and frame fitment.
• Interpret and verify complex optical prescriptions to ensure total accuracy before production.
• Investigate and resolve high-level customer complaints using technical discretion and problem-solving.
• Manage the full order lifecycle, including refunds, returns, and tracking via ServiceCloud.
• Collaborate with product teams by providing data-driven feedback on website and range performance.

What You Need

Non-negotiables

• Deep technical knowledge of single vision, progressive, and bifocal lens parameters.
• Proven track record in a high-volume customer service or "Patient Care" setting.
• Advanced proficiency in CRM platforms, specifically ServiceCloud or similar enterprise tools.
• Exceptional English communication skills to explain technical optical concepts simply.

Preferred Skills/expertise

• Prior experience in a high-volume "Patient Care" or digital e-commerce customer service setting.
• Deep knowledge of modern lens technologies, such as blue-light filters, high-index materials, and photochromics.
• Strong commercial acumen in managing refunds and returns to minimize financial risk to the company.
• Experience collaborating with marketing and product teams to improve website UX based on customer feedback.
• Professional certification in opticianry or a related technical field is highly regarded.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan, it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply