Optical Assistant - Vision Direct (German)

MicroSourcing; Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time‑off with cash conversion

Group life insurance and bonuses

Company-sponsored events

Flexible work arrangements

Career growth and continuous learning

Job summary

MicroSourcing is seeking an Optical Assistant for Vision Direct (German) working remotely from Manila. You will assist customers in German and English, guide them in selecting glasses, verify prescriptions, and handle orders with timely updates on delivery.

Responsibilities include resolving complaints, maintaining records in ServiceCloud, and coordinating with product/marketing teams to improve offerings. Flexible hours and remote setup supported by the company are offered.

Qualifications

• Excellent written and verbal communication in English and German.
• Flexible working hours and ability to handle escalated issues.
• Reliable high‑speed internet connection (≥50 Mbps) and backup.
• Proficient with the internet and Microsoft Office.

Responsibilities

• Help customers register for an account, navigate online and process orders in English and German.
• Provide knowledgeable advice on selecting glasses and lenses; confirm product availability and offer alternatives.
• Assist customers in understanding prescriptions and verify prescriptions to ensure orders are correct.
• Investigate and resolve customer complaints promptly, using problem‑solving and objection‑handling skills.
• Maintain professional communication with customers about orders, delays or changes in delivery.
• Transfer customer feedback to product or marketing team to improve offerings.
• Follow established processes to avoid reputational or financial costs.
• Process orders, refunds or returns according to procedures.
• Track/trace orders and provide clear timelines.
• Maintain detailed customer service records in ServiceCloud.
• Keep confidential records and financial information secure.
• Attend regular training (online & in‑person) to maintain optical, technical, and product knowledge.

Skills

Bilingual English & German

Flexible hours

Reliable internet

Microsoft Office

Tools

ServiceCloud

Job description

Position

Optical Assistant – Vision Direct (German) – MicroSourcing

Location

Harton Paranaque, Metro Manila, Philippines (Remote)

Work Setup & Shift

Work from Home | Shifting Schedule

Benefits

• Competitive rewards: above-market compensation, healthcare coverage on day one, and health benefits for dependents
• Paid time‑off with cash conversion
• Group life insurance and performance bonuses
• Collaborative spirit and company‑sponsored events
• Work‑life harmony with flexible arrangements
• Career growth and continuous learning opportunities
• Diverse & inclusive team environment

Responsibilities

• Help customers register for an account, navigate online and process orders in English and German.
• Provide knowledgeable advice on selecting glasses and lenses; confirm product availability and offer alternatives.
• Assist customers in understanding prescriptions and verify prescriptions to ensure orders are correct.
• Investigate and resolve customer complaints promptly, using problem‑solving and objection‑handling skills.
• Maintain professional communication with customers about orders, delays or changes in delivery.
• Transfer customer feedback to product or marketing team to improve offerings.
• Follow established processes to avoid reputational or financial costs.
• Process orders, refunds or returns according to procedures.
• Track/trace orders and provide clear timelines.
• Maintain detailed customer service records in ServiceCloud.
• Keep confidential records and financial information secure.
• Attend regular training (online & in‑person) to maintain optical, technical, and product knowledge.

Priority Requirements

• Excellent written and verbal communication skills in English and German.
• Flexible working hours and ability to handle escalated issues.
• Reliable high‑speed internet connection (≥50 Mbps) and backup.
• Proficient with the internet and Microsoft Office.

Competencies & Personal Traits

• Organized and detail‑oriented.
• Problem solver and team player.
• Multitask effectively and thrive in a fast‑paced environment.
• Positive attitude with a good sense of humor.
• “Think outside the box” and offer creative solutions.

Company Culture

MicroSourcing champions diversity and inclusivity, welcoming employees of all backgrounds and fostering an environment where everyone can thrive.