Remote Ophthalmology Virtual Assistant — Part-Time

GoLean Health; Manila; On-site; PHP 415,000 - 591,000; Part time

Job summary

Practice Plus / Nextech is hiring a Virtual Medical Assistant to support a growing U.S. ophthalmology practice. You will manage front desk communications, scheduling workflows, patient requests, and insurance-related support.

This patient-facing role requires a dependable, professional, and courteous individual who can work Eastern Time hours from a remote location. 30 hours per week at $6 per hour, with a flexible schedule and strong communication expectations.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Strong attention to detail when documenting patient information and requests.
• Ability to follow protocols carefully and escalates concerns appropriately.
• Proven reliability, ownership, and follow-through.
• Ability to work independently in a small clinic environment.
• Availability to work the required Eastern Time schedule.
• Reliable internet connection, functional computer, clear headset or microphone.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests and administrative follow-ups.
• Route messages accurately to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed or left unresolved.
• Assist new and established patients with appointment requests using the clinic's workflow.
• Complete required triage steps before scheduling patients who require physician review.
• Schedule or reschedule appointments based on approved instructions and urgency.

Skills

US healthcare admin

English communication

Phone and scheduling

Attention to detail

Independent work

Remote work discipline

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance portals (Availity)

Job description

Practice Plus / Nextech is hiring a Virtual Medical Assistant to support a growing U.S. ophthalmology practice. You will manage front desk communications, scheduling workflows, patient requests, and insurance-related support.

This patient-facing role requires a dependable, professional, and courteous individual who can work Eastern Time hours from a remote location. 30 hours per week at $6 per hour, with a flexible schedule and strong communication expectations.