Remote Ophthalmology Front Desk & Insurance Support

Go Lean Health; Metro Manila; On-site; PHP 416,000 - 593,000; Part time

Job summary

Go Lean Health seeks a Virtual Medical Assistant to support a US ophthalmology practice. This remote, part-time role focuses on front desk communications, scheduling workflows, patient requests, and insurance support, acting as a patient-facing first point of contact.

Candidates will manage calls and voicemails, document requests, and route items to the physician or team while following clinic triage and scheduling protocols. Eastern Time schedule is required.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
• Route messages accurately to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed or left unresolved.
• Assist new and established patients with appointment requests using the clinic's approved workflow.
• Complete required triage steps before scheduling patients who require physician review.
• Schedule or reschedule appointments accurately based on approved instructions and urgency guidance.
• Send appointment reminder texts using approved clinic scripts through Reach UC.
• Handle scheduling-related communication professionally and clearly.
• Redirect clinical questions to the appropriate phone or clinical workflow without providing medical advice.
• Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items.
• Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations.

Skills

US healthcare admin

English communication

Phone support

Appointment scheduling

Insurance verification

Attention to detail

Tools

Nextech / Practice Plus

Reach UC

Microsoft Teams

Insurance portals

Time Doctor

Job description

Go Lean Health seeks a Virtual Medical Assistant to support a US ophthalmology practice. This remote, part-time role focuses on front desk communications, scheduling workflows, patient requests, and insurance support, acting as a patient-facing first point of contact.

Candidates will manage calls and voicemails, document requests, and route items to the physician or team while following clinic triage and scheduling protocols. Eastern Time schedule is required.