Remote Ophthalmology Virtual Admin & Patient Concierge

Go Lean Health; Metro Manila; On-site; PHP 577,421 - 769,895; Full time

Job summary

Go Lean Health is seeking a proactive Virtual Medical Assistant (VMA) to provide end-to-end medical reception and administrative support for a busy ophthalmology practice. The role is remote, focusing on elderly patients, with a 30-hour workweek and potential to grow to 40 hours.

The ideal candidate will manage patient communications, scheduling, insurance verification, and document handling while ensuring compliance and data security.

Qualifications

• Experience: Minimum of 1 year supporting a US-based medical clinic.
• Exceptional verbal and written English communication skills; must communicate clearly with an elderly patient base.
• High level of proactivity, transparency, and accountability; able to work independently with minimal supervision.
• Must complete a company-sponsored HIPAA compliance certification prior to Day 1.
• Work schedule: 30 hours per week with potential to expand to 40 hours as needs grow.

Responsibilities

• Handle inbound and outbound patient communications; triage messages and calls.
• Schedule appointments and coordinate surgeries; process referrals via fax.
• Verify insurance coverage, process prior authorizations, and securely collect payments.
• Manage emails and faxes; maintain organized inboxes and document flow.
• Provide real-time updates to in-clinic staff regarding scheduling changes.

Skills

Verbal English communication

Proactivity

Independent work

Tools

Office Ally (EMR)

Google Voice

Job description

Go Lean Health is seeking a proactive Virtual Medical Assistant (VMA) to provide end-to-end medical reception and administrative support for a busy ophthalmology practice. The role is remote, focusing on elderly patients, with a 30-hour workweek and potential to grow to 40 hours.

The ideal candidate will manage patient communications, scheduling, insurance verification, and document handling while ensuring compliance and data security.