Remote Operations & Data Coordinator - 30h/wk

BruntWork; Philippines; Remoto; PHP 1.276.000 - 1.985.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent work from home

Descrizione del lavoro

BruntWork in the Philippines is looking for an Operations Support Specialist to boost operational efficiency, handle after-hours inquiries, and manage data entry across ServiceM8, Lana, and Xero.

You will maintain digital records, develop SOPs, and produce monthly performance reports while supporting a remote Australian client. This role aligns with a 30-hour work week and potential weekend work.

Competenze

• Experience in administrative support, customer service or data entry.
• Familiarity with ServiceM8, Lana or Xero is a plus.
• Strong organizational skills and attention to detail.

Mansioni

• Monitor and process after-hours customer inquiries from the call service.
• Input new customer details and job requests into ServiceM8 daily.
• Communicate with customers via ServiceM8 and Lana to acknowledge inquiries and schedule bookings.
• Escalate urgent issues to management per protocols.
• Compile weekly and monthly sales data from ServiceM8 and other platforms.
• Prepare regular KPI reports for management review.

Conoscenze

Administrative support

Data entry

Customer service

Communication skills

Strumenti

ServiceM8

Lana

Xero

Descrizione del lavoro

BruntWork in the Philippines is looking for an Operations Support Specialist to boost operational efficiency, handle after-hours inquiries, and manage data entry across ServiceM8, Lana, and Xero.

You will maintain digital records, develop SOPs, and produce monthly performance reports while supporting a remote Australian client. This role aligns with a 30-hour work week and potential weekend work.