Remote L2/L3 MSP Helpdesk Engineer - Microsoft 365 & Azure

Staff Domain Inc; Metro Manila; Teletrabalho; PHP 502 000 - 837 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO

Dental

Life Insurance

Birthday Leave

Vacation Leave

Medical Leave

Maternity Leave

Year-End Party

Family Day

Team Building

Resumo da oferta

Staff Domain Inc is seeking an experienced L2/L3 Helpdesk Support Engineer to join its managed services team. You will handle escalations across Microsoft 365, Azure AD/Entra ID, networking, and backup/DR, coordinating with the onshore Australian team via Teams throughout the day.

This client-facing MSP role sits in a small team where hands-on work is expected, including potential L1 ticket handling. Strong communication and methodical troubleshooting are essential for success in this

Qualificações

• 2–3 years in MSP or multi-client IT support with progression into L2/L3
• Strong Microsoft 365 administration and Azure AD/Entra ID
• Solid networking fundamentals including VPN, DNS/DHCP, firewalls
• Experience with Kaseya/Datto product suite (RMM, Autotask/BMS, Datto BCDR)
• Nice to have VEEAM backup knowledge and scripting basics in PowerShell

Responsabilidades

• Handle L2/L3 escalations from the service desk queue and own tickets through to resolution
• Diagnose and resolve issues in Microsoft 365 and Azure AD/Entra ID including licensing and MFA
• Troubleshoot client networking environments and coordinate with network specialists when needed
• Manage and support the Kaseya/Datto stack for monitoring, patching, and backup verification
• Collaborate with the L1 team to triage, escalate appropriately, and assist with after-hours coverage
• Document resolutions and runbooks in the knowledge base
• Mentor L1 staff and participate in scheduled maintenance windows

Conhecimentos

Microsoft 365 Admin

Azure AD/Entra ID

Networking fundamentals

Kaseya/Datto RMM

Datto Autotask/BMS

English communication

Remote work experience

Ferramentas

Kaseya/Datto tooling

VEEAM backup

Descrição da oferta de emprego

Staff Domain Inc is seeking an experienced L2/L3 Helpdesk Support Engineer to join its managed services team. You will handle escalations across Microsoft 365, Azure AD/Entra ID, networking, and backup/DR, coordinating with the onshore Australian team via Teams throughout the day.

This client-facing MSP role sits in a small team where hands-on work is expected, including potential L1 ticket handling. Strong communication and methodical troubleshooting are essential for success in this