Remote Onboarding & Customer Support Specialist

KAMI Workforce; Metro Manila; On-site; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Collaborative team culture

100% Remote Setup

Job summary

KAMI Workforce is seeking a Customer Support Specialist who thrives on helping others and delivering exceptional service. You will guide customers through onboarding, respond to inquiries via tickets and live chat, and troubleshoot issues to ensure smooth experiences.

You’ll also contribute to maintaining our knowledge base and collaborate with teams to drive improvements. The role emphasizes empathy, proactive problem solving, and independent work in a fast-paced environment, with a strong

Qualifications

• Excellent written and spoken English communication.
• Proficiency with CRM systems, chat platforms and ticketing tools.
• Ability to write clear, concise documentation or help articles.
• Strong attention to detail and analytical problem-solving abilities.
• Experience with Excel for data analysis or project tracking.
• Familiarity with project management tools like Trello or Asana.

Responsibilities

• Lead the onboarding and implementation journey for customers.
• Manage inquiries via tickets and live chat, providing timely assistance.
• Troubleshoot product or service issues and ensure quality resolutions.
• Update and maintain the Knowledge Center for easy self-service.
• Collaborate with internal teams to share customer insights and suggest improvements.
• Identify recurring issues and contribute ideas to improve efficiency and UX.

Skills

English fluency

Empathetic communication

Independent worker

Attention to detail

Analytical thinking

Tools

CRM systems

Excel

Trello

Asana

Ticketing systems

Job description

KAMI Workforce is seeking a Customer Support Specialist who thrives on helping others and delivering exceptional service. You will guide customers through onboarding, respond to inquiries via tickets and live chat, and troubleshoot issues to ensure smooth experiences.

You’ll also contribute to maintaining our knowledge base and collaborate with teams to drive improvements. The role emphasizes empathy, proactive problem solving, and independent work in a fast-paced environment, with a strong