Remote & On-site Customer Care Specialist

Knack Global Philippines Inc.; Makati; Hybrid; PHP 180,000 - 240,000; Full time

Benefits offered by this job

13th Month Pay

Incentives

Job Training

Job summary

Knack Global Philippines Inc. is hiring a Customer Service Representative for a WAVE 1 Blended Account with on-site work in Makati. No prior experience is required; training will be provided, and a bachelor’s degree is preferred.

You will handle calls, emails, and chats, resolving inquiries while maintaining a positive, customer-focused attitude. This full-time role offers a blended work environment (remote and on-site) to support client service delivery and collaboration with the team.

Qualifications

• Bachelor’s degree in a related field preferred.
• No prior experience required; training will be provided.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and customer-focused mindset.
• Ability to work in a blended environment (remote and on-site).

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a positive attitude while interacting with customers.
• Document customer interactions accurately in our systems.
• Work collaboratively with team members to improve service delivery.

Skills

Verbal communication

Written communication

Education

Bachelor’s degree in a related field

Job description

Knack Global Philippines Inc. is hiring a Customer Service Representative for a WAVE 1 Blended Account with on-site work in Makati. No prior experience is required; training will be provided, and a bachelor’s degree is preferred.

You will handle calls, emails, and chats, resolving inquiries while maintaining a positive, customer-focused attitude. This full-time role offers a blended work environment (remote and on-site) to support client service delivery and collaboration with the team.