Hybrid Customer Experience Agent - No Experience Needed

Knack Global Philippines Inc.; Pasay; On-site; PHP 234,360 - 301,320; Full time

Benefits offered by this job

Incentives

13th Month Pay

Job Training

Employee Recognition and Rewards

Job summary

Knack Global Philippines Inc. is seeking a Customer Service Representative for an on-site Blended Account in Pasay. No experience is required as comprehensive training will be provided.

The role involves assisting clients via phone, email, and chat, resolving inquiries, and maintaining accurate records. You will work in a blended environment (remote and on-site) with incentives and a 13th month pay as part of mandated benefits.

Qualifications

• Bachelor’s degree in a related field preferred.
• No prior experience required; training will be provided.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and customer-focused mindset.
• Ability to work in a blended environment (remote and on-site).

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a positive attitude while interacting with customers.
• Document customer interactions accurately in our systems.
• Work collaboratively with team members to improve service delivery.

Skills

Strong verbal and written comunicação

Education

Bachelor’s degree

Job description

Knack Global Philippines Inc. is seeking a Customer Service Representative for an on-site Blended Account in Pasay. No experience is required as comprehensive training will be provided.

The role involves assisting clients via phone, email, and chat, resolving inquiries, and maintaining accurate records. You will work in a blended environment (remote and on-site) with incentives and a 13th month pay as part of mandated benefits.