Remote & On-Site: Customer Support Specialist

Knack Global Philippines Inc.; Mandaluyong; Hybrid; PHP 223,200 - 401,760; Full time

Benefits offered by this job

13th Month Pay

Job summary

Knack Global Philippines Inc. is hiring a Customer Service Representative to handle inquiries via phone, email and chat in a blended on-site and remote setup in Mandaluyong.

No prior experience required as training will be provided. A Bachelor's degree in a related field is preferred. You will deliver exceptional service, document interactions, and collaborate with teammates to improve service delivery.

Qualifications

• Bachelor’s degree in a related field preferred.
• No prior experience required; training will be provided.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and customer-focused mindset.
• Ability to work in a blended environment (remote and on-site).

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a positive attitude while interacting with customers.
• Document customer interactions accurately in our systems.
• Work collaboratively with team members to improve service delivery.

Skills

Verbal communication

Written communication

Education

Bachelor’s degree in related field

Job description

Knack Global Philippines Inc. is hiring a Customer Service Representative to handle inquiries via phone, email and chat in a blended on-site and remote setup in Mandaluyong.

No prior experience required as training will be provided. A Bachelor's degree in a related field is preferred. You will deliver exceptional service, document interactions, and collaborate with teammates to improve service delivery.