Remote Office Manager - Plumbing & HVAC Dispatch

Offshore Launch; Metro Manila; Remote; PHP 2,836,000 - 4,411,000; Full time

Job summary

Offshore Launch in New Jersey is seeking a remote, full-time Office Manager to keep the office running, handle phones, scheduling, dispatch, estimates, invoices, and client follow-up. You’ll implement SOPs, support a growing team, and help shape how the office operates from the start.

You’ll work US Eastern business hours with a team that values proactive communication, data integrity, and reliable service delivery.

Qualifications

• 2+ years in office management, dispatch, customer service, or operations coordination.
• Experience in plumbing/HVAC or home services is a plus.
• Excellent spoken English and professional phone presence.
• Ability to multitask across phones, schedules, and follow-ups.
• Familiarity with service platform tools like Housecall Pro.

Responsibilities

• Answer incoming calls and book service calls, emergencies and estimates.
• Schedule and dispatch jobs for technicians in Housecall Pro.
• Follow up on open estimates until won or declined.
• Issue invoices promptly and manage receivables.
• Maintain accurate system data and catalogs.
• Coordinate permits, insurance certificates, and town requirements.
• Collaborate with bookkeeper, marketing, and payroll using documented processes.
• Generate regular reports on calls, bookings, estimates, and receivables.
• Train and supervise new office staff as the team grows.

Skills

Office management

Dispatch coordination

Customer service

Housecall Pro

ServiceTitan

Jobber

FieldPulse

Tools

Housecall Pro

ServiceTitan

Jobber

FieldPulse

Job description

Offshore Launch in New Jersey is seeking a remote, full-time Office Manager to keep the office running, handle phones, scheduling, dispatch, estimates, invoices, and client follow-up. You’ll implement SOPs, support a growing team, and help shape how the office operates from the start.

You’ll work US Eastern business hours with a team that values proactive communication, data integrity, and reliable service delivery.