Remote Office & Operations Manager (Plumbing & HVAC)

Offshore Launch; Metro Manila; À distance; PHP 2 520 000 - 4 096 000; Plein temps

Résumé du poste

Offshore Launch in New Hampshire is seeking an experienced Office Manager to own the administrative backbone of a plumbing and heating service. This remote, full-time role handles phones, scheduling, estimates, invoices, and permits, supporting a busy owner and a growing team.

You’ll manage the lead inbox, schedule visits in Jobber, issue timely estimates, and ensure clients receive a polished, professional experience.

Qualifications

• 2+ years in office management, dispatch, customer service, or operations coordination in home services.
• Hands-on experience with Jobber, or with Housecall Pro, ServiceTitan, FieldPulse or a similar platform.
• Experience with QuickBooks Online, especially invoicing and payments.
• Excellent spoken English and a confident, warm phone presence.
• A strong follow-up habit to chase estimates and invoices without reminders.
• Ability to juggle phones, schedules and follow-ups without dropping tasks.
• Comfort working with an owner who is on job sites most days.
• Availability to work 7:30 a.m. to 4:30 p.m. US Eastern Time, full-time.

Responsabilités

• The phones and the lead inbox: you are the first voice customers hear and book service calls, repairs, and estimates.
• Scheduling and dispatch: schedule and dispatch jobs in Jobber around the owner’s day; provide arrival windows and timely status updates.
• The estimate pipeline: follow up on open estimates until won or declined and keep the pipeline current.
• Invoicing and collections: send invoices and payment links through Jobber; handle deposits and progress billing.
• Clean system data: keep Jobber and QuickBooks Online in sync and ensure data accuracy.
• Permits and insurance certificates: track permits for plumbing and gas work and request COIs when needed.
• Vendors: coordinate with bookkeeper and marketing agency following SOPs.
• Reporting: send owner regular reports on calls, bookings, and receivables.
• SOPs and organization: maintain and update the office SOP library for evolving business needs.

Connaissances

Office management

Customer service

English communication

Phone handling

Scheduling

Follow-up

Outils

Jobber

QuickBooks Online

Housecall Pro

ServiceTitan

FieldPulse

Description du poste

Offshore Launch in New Hampshire is seeking an experienced Office Manager to own the administrative backbone of a plumbing and heating service. This remote, full-time role handles phones, scheduling, estimates, invoices, and permits, supporting a busy owner and a growing team.

You’ll manage the lead inbox, schedule visits in Jobber, issue timely estimates, and ensure clients receive a polished, professional experience.