Remote NOC Support Technician - Night Shift & Growth

Outsourced; Manila; Remote; PHP 279,000 - 402,000; Full time

Job summary

Outsourced.ph in the Philippines is seeking a NOC Technician to provide help desk services, support, and 24x7 monitoring for user systems. You will assist design, provisioning, installation, and configuration of hardware and software while coordinating with internal departments and vendors.

This entry- to mid-level role requires knowledge of Windows Server, Active Directory, DNS/DHCP, and Office 365. Work arrangement is homebased with a night shift: Monday–Friday, 10 PM to 7 AM Manila time, and

Qualifications

• Windows Server 2012-2019 – minimum 2 years of hands on experience
• Windows server configuration and server application support - minimum 2 years of hands on experience
• Window 10 - minimum 4 years of hands on experience
• On premise Active Directory, Microsoft DNS and DHCP configuration- minimum 1 years of hands on experience
• 0365 Email and Active directory - minimum 1 years of hands on experience
• Configuration of windows server and application troubleshooting- minimum 2 years of hands on experience
• Monitoring and Alerting/any - - minimum 1 years of hands on experience

Responsibilities

• Deliver service and support to end-users using and operating automated call distribution phone software
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues
• Research required information using available resources
• Follow standard processes and procedures
• Identify and elevate priority issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated tracking software
• Offer alternative solutions where appropriate with the objective of retaining customers and clients’ business
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled callbacks to customers where necessary
• Stay current with system information, changes and updates

Skills

Windows Server

Active Directory

DNS/DHCP

Office 365

Troubleshooting

Tools

Virtual environment

Backup and recovery

Job description

Outsourced.ph in the Philippines is seeking a NOC Technician to provide help desk services, support, and 24x7 monitoring for user systems. You will assist design, provisioning, installation, and configuration of hardware and software while coordinating with internal departments and vendors.

This entry- to mid-level role requires knowledge of Windows Server, Active Directory, DNS/DHCP, and Office 365. Work arrangement is homebased with a night shift: Monday–Friday, 10 PM to 7 AM Manila time, and