NOC Support Technician

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Work from home

Job summary

Outsourced.ph in the Philippines seeks a NOC Support Technician to provide help desk services and reliable customer support from a home-based setting. You will work 10 PM–7 AM Manila time, handle hardware/software provisioning and configurations, and collaborate with multiple departments to maintain 24/7 system availability.

The role requires knowledge of Windows Server, Active Directory, DNS/DHCP, and Office 365, with a focus on timely issue resolution and clear communication with users.

Qualifications

• Provide help desk support and customer service in a 24x7 NOC environment.
• Diagnose hardware and software issues and coordinate resolutions with teams.
• Follow standard processes and document calls accurately.
• Communicate effectively with users and escalate high-priority issues.

Responsibilities

• Deliver end-user support via remote connections or phone.
• Diagnose and resolve hardware/software issues with documented processes.
• Record transactions and interactions in tracking software.
• Coordinate with other departments and vendors for maintenances.

Skills

Technical support

Customer service

Communication

Problem diagnosis

Team collaboration

Education

Bachelor’s degree (not specified)

Tools

Windows Server

Active Directory

DNS

DHCP

Office 365

Remote support tools

Job description

NOC Support Technician

Full Time Consultant

Job Summary

Under general direction of the department manager, this person is responsible to provide help desk services, customer support, and provide consistent

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world’s leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

JOB SUMMARY:

Under general direction of the department manager, this person is responsible to provide help desk services, customer support, and provide consistent communication to the user base. This role will directly work with user systems supporting design, provisioning, installation and configuration of hardware and software. The Network Operations Center (NOC) Technician is an entry to mid-level position that works with various departments within the company, as well as vendors, to schedule and approve maintenances. This role is required to have knowledge of commonly used concepts, practices, and procedures within a 24 X 7 NOC environment.

Essential Functions

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues. Research required information using available resources. Follow standard processes and procedures. Identify and elevate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled callbacks to customers where necessary. Stay current with system information, changes and updates.

JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications

Key areas for Technical Support to review when sourcing:

Mandatory

• Windows Server 2012-2019 – minimum 2 years of hands on experience
• Windows server configuration and server application support - minimum 2 years of hands on experience
• Window 10 - minimum 4 years of hands on experience
• On premise Active Directory, Microsoft DNS and DHCP configuration- minimum 1 years of hands on experience
• 0365 Email and Active directory - minimum 1 years of hands on experience
• Configuration of windows server and application troubleshooting- minimum 2 years of hands on experience
• Monitoring and Alerting/any - - minimum 1 years of hands on experience

Nice to have

• Virtual environment/any
• Backup and recovery/any

Work Arrangement: Homebased

Work Schedule: Monday–Friday, 10PM to 7AM Manila time

Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.