NOC Support Technician

Outsourced Global Staff; Philippines; Remote; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Homebased

Job summary

Outsourced.ph in the Philippines seeks a NOC Support Technician to deliver help desk services, assist with user systems, and support hardware and software installation and configuration. This entry-to-mid level role requires collaboration across departments and vendors to schedule maintenances in a 24/7 environment.

Work from home with a night shift (Mon–Fri, 10 PM–7 AM Manila time) and a commitment to continuous learning.

Qualifications

• Minimum 2 years hands-on experience with Windows Server 2012-2019.
• Windows Server configuration and server application support – minimum 2 years.
• Windows 10 – minimum 4 years hands-on experience.
• On-premise Active Directory, DNS and DHCP – minimum 1 year.
• O365 Email and Active Directory – minimum 1 year.
• Configuration of Windows server and application troubleshooting – minimum 2 years.
• Monitoring and alerting – minimum 1 year.

Responsibilities

• Provide help desk services and customer support to end-users.
• Diagnose and resolve hardware and software issues.
• Use tracking software to log and manage calls and activities.
• Coordinate with vendors and other teams for maintenance.
• Ensure timely communication with users and proper documentation.

Skills

Windows Server experience

Windows Server configuration

Windows 10 experience

Active Directory/DNS/DHCP

O365/Email

Monitoring/Alerts

Remote support

Tools

Virtual environment

Backup and recovery

Job description

NOC Support Technician

Full Time Consultant

Under general direction of the department manager, this person is responsible to provide help desk services, customer support, and provide consistent

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

JOB SUMMARY: Under general direction of the department manager, this person is responsible to provide help desk services, customer support, and provide consistent communication to the user base. This role will directly work with user systems supporting design, provisioning, installation and configuration of hardware and software. The Network Operations Center (NOC) Technician is an entry to mid-level position that works with various departments within the company, as well as vendors, to schedule and approve maintenances. This role is required to have knowledge of commonly used concepts, practices, and procedures within a 24 X 7 NOC environment.

Essential Functions:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues. Research required information using available resources. Follow standard processes and procedures. Identify and upscale priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled callbacks to customers where necessary. Stay current with system information, changes and updates.

JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications:

Key areas for Technical Support to review when sourcing:

Mandatory

• Windows Server 2012-2019 – minimum 2 years of hands on experience
• Windows server configuration and server application support - minimum 2 years of hands on experience
• Window 10 - minimum 4 years of hands on experience
• On premise Active Directory, Microsoft DNS and DHCP configuration- minimum 1 years of hands on experience
• 0365 Email and Active directory - minimum 1 years of hands on experience
• Configuration of windows server and application troubleshooting- minimum 2 years of hands on experience
• Monitoring and Alerting/any - - minimum 1 years of hands on experience

Nice to have

• Virtual environment/any
• Backup and recovery/any

Work Arrangement: Homebased

Work Schedule: Monday–Friday, 10PM to 7AM Manila time

Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.