Remote NOC & MSP Support Engineer

MicroSourcing International; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a NOC/MSP Support Engineer in the Philippines. This role is remote with shifting schedules and will handle first-line IT support across desktops, servers, networks and backup systems.

You bring at least 5 years in US-based MSP environments, experience with backup tools (Acronis/Datto/StorageCraft/Veeam), Windows Server, 365, and networking, plus virtualization and cloud familiarity. Join a collaborative, growth-oriented team.

Qualifications

• Minimum 5 years of end-user IT support experience in MSP environments.
• Hands-on with backup solutions such as Acronis, Datto, StorageCraft or Veeam.
• Strong knowledge of Windows Server, Microsoft 365 and networking basics.
• Experience with virtualization (VMware/Hyper‑V) and cloud platforms is a plus.
• Excellent written and verbal English communication.

Responsibilities

• Serve as the initial point of contact for technical support across channels.
• Troubleshoot desktop, server, networking, and backup issues in SMBs.
• Handle tickets escalated by North American team and monitor alerts.
• Oversee backups, patching and BDR tests to ensure data protection.
• Escalate unresolved issues to appropriate teams and maintain service reliability.

Skills

End-user IT support

MSP environment experience

English proficiency

Education

CompTIA A+

CompTIA Network+

CCNA

MCSA

Tools

Acronis

Datto

StorageCraft

Veeam

ConnectWise Manage

N-able

Job description

MicroSourcing is seeking a NOC/MSP Support Engineer in the Philippines. This role is remote with shifting schedules and will handle first-line IT support across desktops, servers, networks and backup systems.

You bring at least 5 years in US-based MSP environments, experience with backup tools (Acronis/Datto/StorageCraft/Veeam), Windows Server, 365, and networking, plus virtualization and cloud familiarity. Join a collaborative, growth-oriented team.