Remote NOC/MSP Support Engineer – Growth & Perks

MicroSourcing International; Manila; Remote; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare on day one

PTO with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a NOC/MSP Support Engineer to join our team in the Philippines. You will be the first point of contact for technical support, diagnosing and resolving issues via phone, email, chat, and remote sessions within a US-based MSP framework.

Responsibilities include troubleshooting networking, servers, backups, and security; monitoring client systems; and coordinating with escalation teams. A shift-based remote setup and growth opportunities are offered.

Qualifications

• 5+ years of end-user IT support experience within a US-based MSP environment.
• At least two of the following backup solutions: Acronis, Datto, StorageCraft, or Veeam.
• Strong knowledge of Windows Server and Microsoft 365 applications.
• Understanding of networking concepts including routing and firewalls with troubleshooting experience.
• High English communication proficiency (written and verbal).
• Understanding of virtualization technologies (VMware/Hyper-V) and cloud platforms (Azure, Google Cloud, AWS).

Responsibilities

• Serve as the initial point of contact for technical support via phone, email, chat, and remote sessions.
• Troubleshoot desktop, application, email delivery, routing, server, network, and firewall issues in SMB environments.
• Handle tickets endorsed by the North American team and respond to monitoring alerts.
• Monitor and remediate NOC alerts, client backups, and patching activities.
• Facilitate Backup and Disaster Recovery (BDR) tests for data protection and continuity.
• Escalate unresolved issues to appropriate teams.
• Maintain service reliability by proactive monitoring of system performance.

Skills

End-user IT support

MSP experience

English proficiency

Tools

Acronis

Datto

StorageCraft

Veeam

ConnectWise Manage

N-able

Job description

MicroSourcing is seeking a NOC/MSP Support Engineer to join our team in the Philippines. You will be the first point of contact for technical support, diagnosing and resolving issues via phone, email, chat, and remote sessions within a US-based MSP framework.

Responsibilities include troubleshooting networking, servers, backups, and security; monitoring client systems; and coordinating with escalation teams. A shift-based remote setup and growth opportunities are offered.