Remote NOC L1 Client Services Engineer

MicroSourcing International; Manila; Remote; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Healthcare from day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Client Services Engineer (NOC L1) in the Philippines to act as the first point of contact for technical support, diagnosing and resolving first-level issues across desktop, server, and network environments. You will monitor client systems, respond to incidents, and ensure business continuity for SMB clients.

This remote role offers flexible WFH arrangements and shifting schedules, with competitive rewards, healthcare from day one, and opportunities for career growth

Qualifications

• 5+ years of end-user IT support experience in a US-based MSP environment.
• Experience with at least two backup solutions (Acronis, Datto, StorageCraft or Veeam).
• Strong knowledge of Windows Server, Microsoft 365, and networking concepts.
• Experience troubleshooting hardware, software and network issues.
• High English communication proficiency, written and verbal.
• Familiarity with virtualization (VMware/Hyper-V) and cloud platforms (Azure, AWS, Google Cloud).

Responsibilities

• Serve as the initial contact for technical support and diagnose/resolve first-level issues via phone, email, chat, and remote support.
• Troubleshoot client infrastructure including desktop, server, networking, and security components.
• Monitor and remediate NOC alerts and support tickets escalated by North America team.
• Support backups, patching, and DR/BDR testing to ensure data protection and continuity.
• Escalate unresolved issues to appropriate teams and maintain service reliability.

Skills

End-user IT support

US MSP experience

English proficiency

VMware/Hyper-V

Microsoft 365

Education

IT certifications (CompTIA A+/Network+/CCNA/MCSA)

Tools

Acronis

Datto

StorageCraft

Veeam

ConnectWise Manage

N-able

Job description

MicroSourcing is seeking a Client Services Engineer (NOC L1) in the Philippines to act as the first point of contact for technical support, diagnosing and resolving first-level issues across desktop, server, and network environments. You will monitor client systems, respond to incidents, and ensure business continuity for SMB clients.

This remote role offers flexible WFH arrangements and shifting schedules, with competitive rewards, healthcare from day one, and opportunities for career growth