Remote NOC Engineer — MSP Career Growth & Benefits

MicroSourcing International; Manila; À distance; PHP 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage on day one

Bonuses

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Work From Home setup

Résumé du poste

MicroSourcing International is hiring a NOC Engineer for a work-from-home role in the Philippines. You will diagnose and resolve first-level IT issues, monitor client systems, and support backups and patching across multiple environments.

The position requires strong MSP experience, extensive backup knowledge, and excellent English communication. Preferred familiarity with ConnectWise Manage and N-able, plus virtualization and cloud capabilities.

Qualifications

• 5+ years of end-user IT support within a US-based MSP environment.
• Strong knowledge of at least two backup solutions (Acronis, Datto, StorageCraft, or Veeam).
• Strong knowledge of Windows Server and Microsoft 365 apps.
• Understanding of routing/firewalls and troubleshooting across hardware/software.
• High English communication proficiency, both written and verbal.
• Knowledge of virtualization (VMware/Hyper‑V) and cloud platforms (Azure/Google Cloud/AWS).

Responsabilités

• Serve as first point of contact for technical support via phone, email, chat, and remote sessions.
• Troubleshoot desktop, server, network, and firewall issues for SMB environments.
• Handle tickets escalated by the North American team and respond to monitoring alerts.
• Monitor and remediate NOC alerts, backups, and patching across client systems.
• Facilitate Backup and Disaster Recovery tests to ensure data protection and continuity.
• Escalate unresolved issues to the appropriate teams and maintain service reliability.

Connaissances

End-user IT support

MSP environment

English proficiency

Networking concepts

Backup solutions

VMware/Hyper‑V

Outils

ConnectWise Manage

N-able

Description du poste

MicroSourcing International is hiring a NOC Engineer for a work-from-home role in the Philippines. You will diagnose and resolve first-level IT issues, monitor client systems, and support backups and patching across multiple environments.

The position requires strong MSP experience, extensive backup knowledge, and excellent English communication. Preferred familiarity with ConnectWise Manage and N-able, plus virtualization and cloud capabilities.