Patient Services & Scheduling Specialist

Helpware; Hinoba-an; Hybrid; PHP 223,000 - 446,000; Full time

Job summary

Helpware in the Philippines is seeking a Patient Service Coordinator to manage scheduling and documentation for scheduled studies. You will verify insurance, process financial clearance, and ensure all clinical docs and lab results are complete, while coordinating with staff and referring physicians.

The role requires strong English communication, attention to detail, and the ability to multi-task in a fast-paced environment, with experience in medical reception or front desk settings preferred.

Qualifications

• Experience in medical terminology and coding terms is preferred.
• Proficiency in English with strong written and oral communication.
• Ability to type at least 40 words per minute.

Responsibilities

• Review scheduled studies before patient visits to ensure proper scheduling.
• Verify paperwork, insurance, financial clearance, and prior authorizations.
• Confirm clinical documentation, lab results, and medication cessation where needed.
• Coordinate with technologists and specialists and communicate appointment changes.
• Assist with confirmations, patient communications, and referring physician contact.
• Coordinate VIP appointments and overflow scheduling calls.
• Perform other duties to support efficient operation.

Skills

Medical terminology

ICD10/CPT knowledge

English proficiency

Typing speed

Multi-tasking

Front desk/Reception

Job description

Helpware in the Philippines is seeking a Patient Service Coordinator to manage scheduling and documentation for scheduled studies. You will verify insurance, process financial clearance, and ensure all clinical docs and lab results are complete, while coordinating with staff and referring physicians.

The role requires strong English communication, attention to detail, and the ability to multi-task in a fast-paced environment, with experience in medical reception or front desk settings preferred.