Remote Night-Shift Healthcare Support Agent

Cognizant; Taguig; Remote; PHP 240,000 - 320,000; Full time

Job summary

Cognizant is seeking an entry level healthcare call center specialist to deliver empathetic and accurate customer service in a remote work-from-home environment during night shifts. The role handles patient and member inquiries, resolves issues related to healthcare services, and documents interactions with high attention to detail to support quality care access.

You will follow healthcare call center procedures, explain plan details, process accurate data in the system, and escalate complex

Qualifications

• Foundational experience in customer service environments with the ability to manage high call volumes and prioritize issues based on urgency and impact.
• Strong verbal communication and active listening skills to understand customer concerns and confirm resolution steps.
• Ability to navigate basic computer applications and call center platforms while staying focused on the customer conversation.

Responsibilities

• Handle inbound and outbound customer calls for healthcare services while working from home during scheduled night shifts.
• Resolve patient and member inquiries related to appointments, coverage, claims, and service status following standardized procedures.
• Provide clear explanations of healthcare plan details, benefits, and service options to help customers make informed decisions.

Skills

Foundational customer service

Verbal communication

Active listening

Data entry accuracy

Attention to detail

Night shift resilience

Empathy and problem solving

Job description

Cognizant is seeking an entry level healthcare call center specialist to deliver empathetic and accurate customer service in a remote work-from-home environment during night shifts. The role handles patient and member inquiries, resolves issues related to healthcare services, and documents interactions with high attention to detail to support quality care access.

You will follow healthcare call center procedures, explain plan details, process accurate data in the system, and escalate complex