Healthcare Claims Support Specialist - Hybrid Night Shift

John Clements Consultants, Inc.; Taguig; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

John Clements Consultants, Inc. is seeking a Healthcare Claims Support Specialist to handle inbound calls, provide prompt assistance, and document customer interactions. The role requires experience in healthcare claims operations and/or a call center environment.

The position is hybrid, with three days on-site weekly, night shift schedule, and onboarding on October 5. Strong communication and attention to detail are essential for success.

Qualifications

• Must have strong verbal and written communication skills.
• Must be able to multitask in a fast-paced service environment.
• Healthcare claims operations or call center experience preferred.

Responsibilities

• Receive and respond to inbound customer calls, providing prompt and accurate assistance
• Handle outbound call requests as needed
• Document all customer interactions in ticketing and tracking systems
• Respond to customer inquiries within established service-level timeframes
• Serve as a liaison between the Claims Department and healthcare providers
• Research and investigate customer claims using primary payer systems

Skills

Communication skills

Attention to detail

Multitasking

Education

High School Diploma

Tools

MS Word

Excel

Job description

John Clements Consultants, Inc. is seeking a Healthcare Claims Support Specialist to handle inbound calls, provide prompt assistance, and document customer interactions. The role requires experience in healthcare claims operations and/or a call center environment.

The position is hybrid, with three days on-site weekly, night shift schedule, and onboarding on October 5. Strong communication and attention to detail are essential for success.