Remote Night-Shift Customer Support Specialist (US)

Emapta Global; Metro Manila; On-site; PHP 1,129,000 - 1,881,000; Full time

Benefits offered by this job

Salary Advance Program

Upskilling through Emapta Academy

Office gym access (Ortigas and Makati)

EMAPTA Lifestyle perks

Job summary

Emapta Philippines is seeking a Customer Support Representative to assist US clients from a permanent work-from-home setup. You will handle live chat, email, SMS and phone inquiries during a night shift (9:00 PM–6:00 AM EST) with initial 6-week training and ongoing mentorship.

The role offers exposure to global teams, continuous upskilling, and opportunities for advancement, including a salary advance program and exclusive lifestyle perks.

Qualifications

• 3 years+ of customer service experience supporting US clients with minimal employment gaps
• 1+ year of work-from-home experience in customer service
• Based near an Emapta office location
• Strong written and verbal English communication

Responsibilities

• Provide exceptional customer support via live chat, email, SMS, and phone
• Conduct research, follow up with customers, identify needs, and set priorities
• Respond to inquiries about applications and statuses
• Provide technical assistance for mobile apps and websites
• Resolve complex customer complaints and adhere to policies and service standards
• Aim for performance goals and quality expectations

Skills

Customer service experience

English communication

Night shift adaptability

Multitasking

CRM systems

Tools

CRM software

Email/SMS/Phone channels

Job description

Emapta Philippines is seeking a Customer Support Representative to assist US clients from a permanent work-from-home setup. You will handle live chat, email, SMS and phone inquiries during a night shift (9:00 PM–6:00 AM EST) with initial 6-week training and ongoing mentorship.

The role offers exposure to global teams, continuous upskilling, and opportunities for advancement, including a salary advance program and exclusive lifestyle perks.