Remote Night-Shift CRM & Support Pro

Embedded Shishya; Metro Manila; On-site; PHP 446,400 - 725,400; Full time

Benefits offered by this job

20 Paid Time Off

Referral Bonus – 70 AUD per successful

Annual Trip

Dedicated Support Contact (CSM)

Access to a Network

Upskill opportunities

More Work Opportunities

High-Impact Projects

Flexibility First

Advisory Support

100% Work-From-Home Contracts

Job summary

Embedded Shishya is seeking a customer-focused CRM Administrator & Technical Support professional to join our growing team on the overnight shift. You will manage member relationships, maintain CRM records, and handle inquiries with care, ensuring accurate data and timely responses.

You will also provide basic first-line technical support for a small number of member inquiries each night, guiding users through login issues and simple troubleshooting. Training will be provided on our systems.

Qualifications

• Minimum 2 years of CRM Administration or customer support experience.
• Excellent written and spoken English communication.
• Strong attention to detail and data accuracy.
• Experience handling customer inquiries across multiple channels.
• Comfortable working independently during overnight shifts.
• Strong problem-solving and organizational skills.
• Reliable internet connection and suitable home office setup.

Responsibilities

• Respond to member inquiries via phone, email, and messaging platforms.
• Manage new member onboarding and account setup.
• Process membership cancellations, changes, and offboarding requests.
• Maintain accurate customer information within the CRM.
• Follow up on customer reviews and feedback.
• Assist members with bookings, memberships, and general inquiries.
• Deliver outstanding customer service with professionalism and empathy.
• Provide first-level troubleshooting for common member issues.
• Escalate unresolved issues to the appropriate team.
• Coordinate with on-site staff when physical assistance is needed.
• Prepare weekly overnight support reports.

Skills

CRM Administration

Customer Support

English Proficiency

Data Accuracy

Problem Solving

Tools

HubSpot

Salesforce

Zoho

Microsoft Dynamics

TeamViewer

Job description

Embedded Shishya is seeking a customer-focused CRM Administrator & Technical Support professional to join our growing team on the overnight shift. You will manage member relationships, maintain CRM records, and handle inquiries with care, ensuring accurate data and timely responses.

You will also provide basic first-line technical support for a small number of member inquiries each night, guiding users through login issues and simple troubleshooting. Training will be provided on our systems.