Night-Shift Client Experience Specialist

Magic, Inc; Philippines; On-site; PHP 360,000 - 488,000; Full time

Job summary

Magic, Inc. is seeking a Client Experience Specialist in the Philippines to manage a portfolio of client–assistant relationships and ensure success from day one.

You will understand client needs, engage directly by phone, and prevent churn with proactive problem-solving during night shifts (10 PM–7 AM PHT). The role requires 3+ years in client-facing roles, strong English communication, and experience with CRM tools (HubSpot preferred).

Qualifications

• 3+ years of client-facing experience in customer support, account management, or retention.
• Fluent written and verbal English.
• Proficiency with CRM tools; HubSpot preferred.
• US clients strongly preferred.

Responsibilities

• Own a portfolio of client-assistant relationships — know their goals, workflows, and health of each pairing.
• Lead onboarding sessions, 30-day check-ins, and recurring follow-ups with clients and assistants.
• Advocate for assistants — coaching, feedback sessions, and surfacing their needs to leadership.
• Catch churn risk before the client raises it, and lead the win-back conversation yourself.
• Triage 30+ tickets daily with fast, personalized responses.
• Document every interaction in HubSpot — clean, detailed records.
• Partner across Operations, Finance, and Engineering on cross-functional initiatives.

Skills

Client-facing

Account management

Customer support

English fluency

Tools

HubSpot

Job description

Magic, Inc. is seeking a Client Experience Specialist in the Philippines to manage a portfolio of client–assistant relationships and ensure success from day one.

You will understand client needs, engage directly by phone, and prevent churn with proactive problem-solving during night shifts (10 PM–7 AM PHT). The role requires 3+ years in client-facing roles, strong English communication, and experience with CRM tools (HubSpot preferred).